Privacy Policy

Last updated: 1 January 2026

1. Introduction

Aussie Link Export Pty Ltd (ABN 98 696 220 327, ACN 696 220 327) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. By using our website and services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

Identity and Contact Information: your full name, email address, company name, job title, phone number (if provided), and business address.
Enquiry and Correspondence Data: information you provide when you contact us via email, our website contact form, or other communication channels.
Transaction Data: details about your transactions with us, including services requested, quotations, invoices, and payment information.
Technical Data: IP address, browser type, operating system, referring URLs, and browsing behaviour on our website (see our Cookie Policy below).

3. How We Collect Information

We collect personal information through:

Direct interactions — when you fill in forms, send us emails, or correspond with us.
Automated technologies — as you navigate our website, we may automatically collect technical data about your equipment and browsing patterns.
Third parties — we may receive information about you from business partners, credit reference agencies, or publicly available sources where permitted by law.

4. Purpose of Collection and Use

We collect and use your personal information for the following purposes:

To provide and administer our export services, including trade documentation, freight forwarding, and commodity sourcing.
To respond to your enquiries, quotes, and service requests.
To communicate with you about our services, industry updates, and relevant trade information.
To comply with Australian export regulations, customs requirements, and legal obligations.
To improve our website, services, and customer experience.
To detect, prevent, and address fraud, security, or technical issues.

5. Disclosure of Information

We may disclose your personal information to:

Our employees, contractors, and service providers who assist us in delivering our services (e.g., freight carriers, customs brokers, insurers).
Australian government authorities and regulatory bodies as required by law (e.g., Australian Border Force, Department of Agriculture, Fisheries and Forestry).
International counterparties, suppliers, or buyers where necessary to facilitate an export transaction.
Professional advisors including lawyers, accountants, and auditors.

Where we disclose information to overseas recipients, we take reasonable steps to ensure they comply with the APPs or are subject to laws substantially similar to the Australian Privacy Act.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser. We use:

Essential cookies — necessary for the website to function properly.
Analytics cookies — to understand how visitors interact with our website and improve its performance.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encryption, access controls, and regular security reviews.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When no longer required, we securely destroy or de-identify the information.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

Access — request access to the personal information we hold about you.
Correction — request correction of any inaccurate or incomplete information.
Withdrawal of consent — withdraw your consent to our processing of your information at any time (subject to legal or contractual restrictions).
Complaint — make a complaint about our handling of your personal information.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable period (usually 30 days).

10. Complaints Process

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing. We will investigate and respond to your complaint within 30 days. If you are dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Email: [email protected]

Registered Office: Victoria, Australia 3130

ABN: 98 696 220 327 | ACN: 696 220 327